FAQ

1. Do you offer Cash on Delivery (COD)?

Yes. COD is available nationwide across Pakistan.
Simply select “Cash on Delivery” at checkout.

2. How long does delivery take?

  • Processing Time: 1–2 business days

  • Standard Delivery: 3–5 business days
    Delivery times may vary depending on your city and courier (Postex).

3. What if I’m not available to receive my COD order?

The courier will contact you.
If the package is refused or undelivered, it will be returned.
Repeated COD refusals may result in restrictions on future orders.

4. Are your products real gold or silver?

Our pieces are crafted with premium plating, stainless steel, and quality alloys, depending on the product.
To maintain luxury shine, follow our care guidelines and avoid water, sweat, perfumes, and chemicals.

5. Will the plating fade or tarnish?

Like all plated jewelry, natural wear is possible over time.
Proper care significantly extends product life.

6. How can I increase the life of my jewelry?

  • Keep items dry

  • Avoid perfume and lotion contact

  • Remove before showering, swimming, or working out

  • Store in a dry box or pouch

These habits help maintain shine and durability.

7. What is your return policy?

You can return items within 7 days of delivery if they are:

8. Do you offer refunds for COD orders?

Yes.
Refunds for COD orders are issued via bank transfer, Easypaisa, or JazzCash after the returned item is inspected.

9. How can I track my order?

Once your package is dispatched, a tracking ID will be shared via email or SMS.
You can track it directly on the courier’s website.

10. Do you ship outside Pakistan?

Currently, we ship within Pakistan only.

11. What should I do if I receive a damaged or wrong product?

Contact us immediately at trendsetpkofficial@gmail.com with:

  • Order number

  • Photos/videos of the issue
    We will resolve it quickly.

12. How do I contact customer support?

Email us anytime at:
trendsetpkofficial@gmail.com